Multilingo Education Private Limited is committed to protecting your privacy. This policy explains what information we collect, how we use it, and the choices you have.
01Information We Collect
When you visit this website, make an enquiry, or purchase a course, we may collect:
- Contact information: name, email address, and phone number — provided voluntarily via our contact form or at the time of purchase.
- Payment information: processed securely by Razorpay. We do not store your card numbers, CVV, or bank details on our servers.
- Technical information: standard web server logs (IP address, browser type, pages visited) collected automatically by our hosting provider.
- Browser preferences: your selected language is stored locally in your browser (localStorage) only — this never leaves your device.
02How We Use Your Information
We use the information we collect to:
- Respond to your coaching enquiries and provide information you request.
- Process your course and session purchases.
- Schedule and confirm 1:1 counselling sessions.
- Send transactional communications (payment receipts, session reminders, course access details).
- Improve the quality of our services and content.
- Comply with legal obligations.
We do not send marketing emails or promotional messages without your explicit consent.
02Information Sharing
We do not sell, rent, or trade your personal information to any third party. We share information only in the following limited circumstances:
- Payment processing: with Razorpay — our payment gateway — strictly to process transactions.
- Service providers: with trusted third-party providers (hosting, email delivery) that help us operate the Site. These parties are contractually obligated to protect your information.
- Legal obligations: if required by law, court order, or governmental authority.
04Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, or disclosure:
- All communication with the Site is encrypted via HTTPS.
- Payment transactions are processed through Razorpay's PCI-DSS compliant infrastructure.
- Access to personal data within our organisation is restricted to authorised personnel only.
No method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
05Your Rights
You have the right to:
- Access the personal information we hold about you.
- Correct any inaccurate or incomplete information.
- Request deletion of your personal information, subject to our legal and operational requirements.
- Withdraw consent for communications at any time.
- Lodge a complaint with the appropriate data protection authority.
To exercise any of these rights, contact us at [email protected].
06Cookies & Tracking
Our website uses minimal browser storage:
- localStorage — to remember your preferred language. This data is stored only on your device and is not transmitted to us.
- No tracking cookies or advertising pixels are used.
- Our hosting provider (Cloudflare) may collect standard anonymised performance metrics.
07Children's Privacy
Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us so we can delete it.
08Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.
09Governing Law
This Privacy Policy is governed by the laws of India. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of Jharkhand, India.